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R

Relate

Prioritizing Customer Needs

Relate

Develop

Lead

In every one of my projects that I have led, I have always started with the customer needs first and then designed backwards from those needs. I instituted a 90/10 percent rule with our community where 90% of the content is from the customer and only 10% is from Intel. I created a leadership team from our customer base to co-create a content roadmap and set goals/objectives for each year. And most difficult, was to tackle the Intel registration and login architecture to resolve over 37 major bugs that impacted user experience and reduce our customer escalations to less than one a month (originally 30-40/mo)
I have a creative wild side and have been able to unleash those abilities to create exciting events for our programs. Getting partners, customers, colleagues and multiple stakeholders together for face to face events has been the catalyst for setting the tone each year and getting things done, together, better. I use these events to educate, inform, create road maps, and most importantly, to nurture passionate experiences that inform our work all year long.  These pictures reveal a glimpse into the international summits I designed and implemented, first starting with just the US and then expanding to international summits with 15 countries/geos participating. 
Creating Innovative Events 
Valuing Cross-Team Collaboration 
Intel is a large company so it is a challenge to know what expertise and resources are hidden and could be tapped. I have always possessed high-level collaboration skills and now I can add networking to my personal toolkit.  I have accessed several groups such as Intel labs, Intel's futurists and anthropologists, researchers, etc. to inform or consult on our programs. Every year I add a few more experts to my network and it has paid off in many surprising ways. Recently, Intel has made it easier to do this by adding an internal community designed for networking and communication. 
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